GENERAL CLERK (i THRU iii)

Thank you for your interest in N-E-I and this position, which is full-time (40 hours per week).

COMPANY BACKGROUND: INFORMATION

N-E-I is a service business with a history of successfully delivering projects for federal government agencies by providing outstanding service and comprehensive turn-key solutions. We are certified as s Small Disadvantaged (SDB), Woman-Owned (WOSB/EDWOSB), and Minority entity, which has been in operation since 1987. We are proposing on a 5-year contract at Camp Pendleton, CA. and seek highly experienced, qualified employees to fill these positions.

JOB FUNCTIONS: I

Overview: The General Clerk follows clearly detailed procedures in performing simple repetitive tasks in the same sequence. Responsibilities would include filing pre-coded documents in a chronological file, or operating office equipment, (e.g., mimeograph, photocopy, addressograph or mailing machine).

GENERAL CLERK I

This position follows clearly detailed specific procedures in completing several repetitive clerical steps performed in a prescribed or slightly varied sequence, such as coding and filing documents in an extensive alphabetical file; could involve simple posting to individual accounts, opening mail, calculating and posting charges to departmental accounts, operating basic office equipment, e.g., photocopier, facsimile, multi-line phone/voicemail systems, mailing machines, and minimal computer programs. Little or no subject-matter knowledge is required, but the clerk uses his or her own judgment in choosing the proper procedure for each task.

GENERAL CLERK II

This position requires familiarity with the terminology of the office unit. The General Clerk selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals. The clerical steps often vary in type or sequence, depending on the task. Recognized problems are referred to others.

GENERAL CLERK III

This position uses some subject-matter knowledge and judgment to complete assignments consisting of numerous steps varying in nature and sequence. Selects from alternative methods and refers problems not solvable by adapting or interpreting substantive guides, manuals, or procedures. Typical duties include: assisting in a variety of administrative matters; maintaining a wide variety of financial or other records (stored both manually and electronically); verifying statistical reports for accuracy and completeness; compiling information; and handling and adjusting complaints. The General Clerk III may also direct lower level clerks.

The employee utilizes USMCmax maintenance database to develop monthly, quarterly and annual reports. All reports are directly related to facilities operations and support. Other duties include providing labor reports to the Supervisor as requested, receiving utility outage requests, locator requests, warranty issues and plan reviews from customers. All requests are processed to the proper shop for completion. Will be required to work closely with the Quality Control Specialist to provide information on the status and productivity of all reports and requests. Develops and provides reports to the designated government representatives. Reports consist of utility outages, facility condition, assessments, emergency work, reactive work, routine work, plan reviews, warranty work, utility locater services and other reports as deemed necessary. All reports are required monthly, quarterly, annually or as requested. Reports are developed using USMCmax and various other programs. Under special circumstances labor reports and specific job reports may be required. These reports generally are comprised of USMCmax, SLDCADA and Fiscal information. Will receive and process Indefinite Delivery Indefinite Quantity (IDIQ) task orders, creating folders, working directly with the designated government representative and others as needed. Additional scheduling and checking the status of materials and services may be required. Receives and processes all warranty work, plan reviews, utility locater requests and utility outage requests. Duties include inputting information into USMCmax and sending requests to the proper shop. Receives and processes completed work orders and daily labor sheets that are turned in by the various trades within the organization and customer service department. Each labor sheet contains information on daily work requirements. These requirements need to be input into the database system on a daily basis. Additional input can include workers comments and changing the status of work orders in USMCmax. The verification of ensuring all FTE’s turn in a daily labor sheet shall be required. All daily labor sheets shall be filed for the lifetime of this contract. This position can also be required to prepare, maintain, and track daily work, such as general maintenance, service tickets, self help logs, work request and schedules. Prepares and maintains daily and weekly reports and correspondence. Maintains working files of directives, messages etc. The above is accomplished through the use of computer databases, e-mail, fax machines, telephone and written records. Dispatches workers to emergency conditions requiring immediate response. As needed, closes completed service tickets in the ticket database, recording all expended labor hours and material cost. Additional duties may include but are not limited to the following: processing time cards, processing performance appraisals, process training requests, process employee physical requirements, maintain personnel files, maintain vacancy announcements for publication, process profiles, process awards, maintain emergency contact lists and provide leave management. The work involves performance of a full range of standard and nonstandard assignments, and resolving a variety of non-recurring problems. Work includes a variety of assignments involving different and unrelated steps, processes, or methods. Employee must identify and understand issues involved in each assignment and determine what steps/procedures are necessary. Extensive experience working with MAXIMO (3 years) is highly desired.